FAQ - Kumpool Ride

Kumpool is an on-demand bus pooling service or commonly referred to as e-hailing bus service/ shared transport. It works by gathering passengers' bookings in real-time and then travelling a route based on everyone's pick-up and drop-off stops. The service itself aims to provide another public transportation solution to the community with comparable travel time and yet affordable price.

Kumpool provides a reliable, convenient, comfortable rides with an affordable cost. When you book in a group, you will get a group discount on the fare.

  1. Install Kumpool app here.
  2. Tap on "Book now" and select your pick-up and drop-off locations from the list of stops.
  3. Check the details and price before tapping on "Book Now".
  4. Wait for confirmation and track driver's arrival in real-time.
  5. Check it's your ride before you hop in.

You can book anywhere. However, you should be at your pick-up stop 5-10 minutes before the estimated arrival time of your vehicle.

Kumpool is an on-demand transport service. You should only book when you are about to go on the trip.

The Kumpool fleet consists of vans and minibuses.

Johor Bahru: 07:30 - 20:00
Subang Jaya: 08:00 - 20:00
Bukit Indah: 05:00 - 09:00 & 18:00 - 22:00

The service is available in the area below:

Klang Valley
  • Subang Jaya (new)
Johor Bahru
  • Taman Mount Austin
  • Taman Austin Heights
  • Taman Desa Tebrau
  • Bandar Dato Onn
  • Taman Bukit Mutiara
  • Taman Desa Mutiara
  • Taman Daya
  • Taman Setia Indah
  • Kangkar Tebrau
  • Taman Delima
  • Bukit Indah
More places may be added in the future.

No. You can only select 1 pick-up and 1 drop-off point for each booking. If you need to book a Kumpool ride with multiple pick-up or drop-off points at the same time, we would recommend you to get your bookings done on separate devices.

Pick-up and drop-off stops are fixed as indicated in the app. You can book anywhere. However, you need to be at your pick-up stops to board your vehicle.

The pick-up stop nearest to your current location will always show at the top of the selection screen.

Each passenger is entitled to one seat. As long as it is empty, you can take it.

We are currently unable to accept such requests.

The arrival time shown in the app is an estimate and may vary subject to traffic conditions. You can call our hotline at +607 3602244 should you need any assistance.

As every ride is shared with the community, late-comers will delay the journey for all passengers. Hence, we are not able to wait for any passenger who is late. Please be at your pick-up stop 5-10 minutes before the estimated arrival time of your vehicle. If you miss it, you have to make a new booking.

You must make a booking and scan your ticket to board successfully.

You must cancel your existing booking and make a new one to change your pick-up or drop-off stop.

We seek your cooperation to keep to all bookings. As every ride is shared with the community, every no-show or cancellation will negatively affect the trip of all passengers. We reserve the right to permanently withhold service from any passenger who repeatedly cancels or does not show up.

You must scan your ticket by placing the QR code under the machine when you board your vehicle. This proves that you have used your ticket.

Kumpool works by gathering passengers’ bookings in real-time. It optimizes to include as many passengers as possible travelling in the same direction. This may cause stops to be not in sequence.

No. You are only required to scan the ticket when boarding.

Fares are determined by factors such as the travel distance and the number of passengers traveling in a single booking. The more passengers travelling in the same direction in a single booking, the lower the fares.

You can pay your ride either in cash or e-wallet.

No. We offer one pricing for all passengers.

No change is provided.

You may call our hotline at +607-3602244 or email us at feedback@kumpool.com.my